Designer GenAI Experimentation

Do you want to make an impact on the experience of over 40 thousand Rabobank employees and millions of Rabobank customers, work together with fellow designers, whilst exploring the possibilities of (Gen)AI?

The assignment will focus on guiding the (Gen)AI transformation through collaboration with the Tribe Digital & Customer Interactions which focusses on CRM, Data Quality, Customer Engagement, Employee Ways of Working, and Customer Contact through Voice and Chat(bot).
Ever wanted to join a high UX maturity team? This is where it happens: become a part of a dedicated design team that fully employs the Design Thinking process: From research and strategy to prototyping and visual design: this is where you want to be as a complete designer.
Our impact and influence are high: From having a say on Rabobank’s processes and internal employee applications to defining customer experience features and journeys

The assignment
• Contribute to Rabobank’s cooperative strategy: to help our customers achieve Financial Healthy Living
• Help improve employee wellbeing, workflows and daily processes, through (Gen)AI
• Discover, Define, Prototype, Validate and Craft new (Gen)AI enabled experiences
• Iteratively test out brave new ideas, through A/B, quantitative & qualitative testing
• Inspire the business with your user insights and expertise
• Become part of a design team with a heartbeat focused on reviewing work, learning from each other, tackling complex projects and having fun.
Keys to success
• Explore in which ways (Gen)AI can enhance our User Experiences.
• Be point of contact for internal stakeholders such as Product Owners of development teams.
• Execute & communicate all steps in the design process, including research and testing of your hypotheses with mock-ups, prototypes and usability testing in an iterative way.
Together we achieve more than alone

You will become part of Chapter Design, part of the Strategy Design & Innovation department. As designers we are the connectors within the organization, consulting Tribes and Area’s to meet our common goals. Our way of working is collaborative. Once you join as a designer, we’ll be a team of 100+ designers with a wide variety of skills and knowledge. We believe in the power of bringing people together from a wide range of backgrounds and experience levels: that’s what makes us even better designers, and an even better bank. We are curious to find out what you can bring to our team at Chapter Design.
“The market and it’s digital experiences are changing due to the impact of AI. How it will impact Rabobank’s UX is yet to be determined. Are you a designer with a vision that loves to try our big new idea’s? Then this is your chance to make a lasting impression and help shape the future of banking. All whilst being a part of one of the greatest design communities of the Netherlands!”
Tom Krabbe, Design Lead Tribe DCI

Medior/Senior Designer.

Duur: 13-01-2025 - 31-12-2025 met optie op verlenging.

Taal: English mandatory.

Standplaats: Utrecht.

ZZP: Niet toegestaan (not allowed).

Aanbieden kan tot: 15-01-2025 16.00.

Medior/Senior) Designer GenAI Experimentation

• 5 years of experience as a Designer, with expertise in interaction design and prototyping in complex environments;
• Pragmatic and confident: You’re not afraid to share your idea’s, and do so frequently;
• You have know-how of design and prototyping tooling like Figma, as well as a strong background in ideation and design research methods;
• You are both a conceptual thinker and a creator of pixel-perfect designs;
• You confidently take ownership of design projects while being able to translate complex problems into simple and intuitive solutions;
• You conveniently manoeuvre through large organisations and know how to get support for your ideas and concepts.

Sharing would be appricatied! Paylaşırsanız sevinirim! Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet! Are you the person we’re looking for?

If you are, we are happy to receive your application including your motivation.

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

• A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste.
• As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order.
• Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job.

Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries.
Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

Working conditions This job role is split between operational (run) and project (build) work (75%/25%). Some changes are planned outside business hours to minimize business impact. This job vacancy is for the location Utrecht (NL).

Do you want this too?

Be the best version of yourself? We are happy to help you by focussing your development and investing in an environment in which you continue to learn. We give you the space to innovate and undertake. For example, we offer you plenty of growth opportunities and help you surpass your expectations and do the right things exceptionally well, so that you can grow as a professional.

• On top of that you can also count on us (based on a 36-hour working week):
• An Employee Benefit Budget (10% of your monthly income). How you bet this budget is up to you. Consider buying extra holiday days or an additional deposit in your pension;
• Relatively high flexibility in working hours and location independent work, depending on the planning in the team;
• 100% reimbursement of commuting if you travel with ov! Anyway with car or motorbike?

Then choose a commuting fee;

• A pension scheme that you only contribute 5% to.

Let's get acquainted.
Are you him/her? The new colleague who wants to strengthen our clientas and to make the difference for yourself, our customers and society? We would like to receive your application on this vacancy.

Useful to know: Even if you do not meet the profile of 100%, but you think the role can be perfectly fulfilled, we ask you to apply, we invest in your growth and development.
Responses are handled in accordance with vacancy management.

Felix de Bruin IT Recruiter is happy to answer questions about the application process via mail or applying to the according link.

Screening is part of the application process. We test on the basis of the screening procedures that apply within our client or if new employees are sufficiently reliable to carry out work at our client.

For this vacancy, an individual assessment and a test of your skills can be part of the application process.
Everyone is different, and precisely the differences in people help us to be an even better bank. That's why we are curious about who you.