Solution Architect AI

Growing a better world together; Rabobank is a cooperative bank with a mission. Our goal is to help our customers achieve their goals. As an international financial institution, we contribute to the well-being and welfare of millions of people. In the Netherlands we serve retail and corporate clients. Internationally we focus on the food and agri sector. We have been facing societal challenges head on for more than 125 years and are dedicated to creating a future-proof society.

Job description: We are seeking an experienced Solution Architect to join our team of 5 solution architects specialized in Conversational Banking and Artificial Intelligence within the tribe Digital & Customer Interaction (DCI). This tribe is a.o. owner of customer data, CRM, marketing, all customer interactions and much more. In the role as solution architect, you will be responsible for designing future-proof IT-solutions and for guiding the DevOps teams during the implementation. You will be part of the squad management triangle together with the product owner and tech lead and collaborate closely with various stakeholders to ensure our IT solutions meet the highest standards of reliability, scalability, and security.

The area, or department, CRM & Conversational Banking ensures on one hand that customers experience the best possible direct interaction with the bank, either via virtual assistants or via live agents. On the other hand, this area ensures that our colleagues are supported in the best possible way when they aid our customers via AI-based co-pilots. Your contribution is to bring the current contact center landscape to the next level by designing new (gen)AI-based functionality that assist our agents and customers. You will do so not independently, but together with other solution architect and business architects.

We expect you to:
• Be passionate and knowledgeable about (gen)AI technology and its future capabilities
• Collaborate with business and IT stakeholders to understand requirements and translate them into solution designs that fits the enterprise and domain architecture
• Deliver formal architecture documents such as solution designs and Project Start Architectures (PSA)
• Ensure compliance with architectural principles and guidelines
• Take ownership and responsibility for the quality of technical designs and realized solutions
• Guide the impacted DevOps teams during the realization/refinement of your designs
• Guarantee the usability of the deliverd IT-solutions by ensuring the: quality, performance, availability, scalability, security, privacy, integrity and accessibility
• Have experience in a similar, heavily regulated, organization i.e. you are able to assist the DevOps teams in Information Security Management (ISO 27001 and SOC 2) e.g. write security designs, disaster-recovery plans and performing security assessments.
• Advocate the capabilities that your squads deliver in supporting other squads within the tribe.

Solution Architect AI.

Duur: 02-12-2024 - 31-10-2025 met optie op verlenging.

Taal: English mandatory.

Standplaats: Utrecht.

ZZP: Niet toegestaan (not allowed).

Aanbieden kan tot: 26-11-2024 16.00.

A person who likes a challenge and doesn’t mind bringing our conversational technologies to the next level. Obviously, you are customer focused, independent, a conceptual thinker, analytical skilled, but also a team player and transparent in your communication. In addition, it's important that you recognize everything in the following:
• Academic level
• Knowledge and experience with digital platforms and relevant technologies such as Genesys Cloud, Microsoft Copilot Studio, Microsoft Power Platform and Microsoft Azure OpenAI
• Practical experience with architecture modelling techniques and methods e.g. Archimate and/or TOGAF
• Knowledge/experience with designing cloud native solutions (preferably on Azure)
• You are familiar with the rituals of Agile / Scrum
• Good command of English (business level)
• You are not afraid to voice your professional opinion and have an open view on the future.

Sharing would be appricatied! Paylaşırsanız sevinirim! Do you want to work for our client in The Netherlands? Hollandada ICT alaninda calismak?

Let’s meet! Are you the person we’re looking for?

If you are, we are happy to receive your application including your motivation.

Growing a better world together: You'll already be aware that our client is a financial services provider for 7.1 million customers in 40 countries. But did you know that we aim to contribute to real change with our 'Growing a better world together' mission? We do so in countless ways, such as:

• A third of all the food we purchase is thrown away. Together with Nature & Environment, we’re working to increase awareness among consumers of how to reduce food waste.
• As part of a project with Humanitas, we are helping people who are experiencing financial difficulties to get their household finances in order.
• Together with ‘Vluchtelingenwerk Nederland’ (the Dutch Council for Refugees), we are helping 1,500 refugees find a suitable job.

Interested? Do you want to become the ideal version of yourself? We would love to help you fuel and invest in your career and ambitions in an environment where you keep learning every day. We give you the space to innovate and initiate. In this way, we offer you numerous opportunities to grow and help you exceed your expectations, to do the right thing exceptionally well, and to therefore grow as a professional.

Our client is a financial service provider for 7.1 million customers in 40 countries, you know already. Our Red Team works for all the locations of our client in all these countries.
Do you also know that we are working together on a better world? We do this in 101 ways like for example our knowledge and experience of Ethical Hacking and Red Teaming sharing with other organizations and "hackers". That belongs to us at ' growing a better world together '

Working conditions This job role is split between operational (run) and project (build) work (75%/25%). Some changes are planned outside business hours to minimize business impact. This job vacancy is for the location Utrecht (NL).

Do you want this too?

Be the best version of yourself? We are happy to help you by focussing your development and investing in an environment in which you continue to learn. We give you the space to innovate and undertake. For example, we offer you plenty of growth opportunities and help you surpass your expectations and do the right things exceptionally well, so that you can grow as a professional.

• On top of that you can also count on us (based on a 36-hour working week):
• An Employee Benefit Budget (10% of your monthly income). How you bet this budget is up to you. Consider buying extra holiday days or an additional deposit in your pension;
• Relatively high flexibility in working hours and location independent work, depending on the planning in the team;
• 100% reimbursement of commuting if you travel with ov! Anyway with car or motorbike?

Then choose a commuting fee;

• A pension scheme that you only contribute 5% to.

Let's get acquainted.
Are you him/her? The new colleague who wants to strengthen our clientas and to make the difference for yourself, our customers and society? We would like to receive your application on this vacancy.

Useful to know: Even if you do not meet the profile of 100%, but you think the role can be perfectly fulfilled, we ask you to apply, we invest in your growth and development.
Responses are handled in accordance with vacancy management.

Felix de Bruin IT Recruiter is happy to answer questions about the application process via mail or applying to the according link.

Screening is part of the application process. We test on the basis of the screening procedures that apply within our client or if new employees are sufficiently reliable to carry out work at our client.

For this vacancy, an individual assessment and a test of your skills can be part of the application process.
Everyone is different, and precisely the differences in people help us to be an even better bank. That's why we are curious about who you.