31 (0)10 210 8790
Genesys Cloud Engineer
Spoed
Functie omschrijving
As a Genesys developer in one of our teams, you'll be working in the Digital Customer Interaction department that focusses on all the customer interaction for the Rabobank with all it's challenges and ambitions.
You'll be striving for the best customer-experience in online banking contact. You’ll be part of an environment that heavily focusses on innovation by means of cutting-edge technologies.
Together with your team-members, you’ll be responsible for customers to get into contact with the bank. For example; develop the contact options on our website and app, with cool features like scan-to-call QR codes, planning, rescheduling and viewing planned call appointments, showing interaction history with the bank including AI-summarized content, and much more!
Job Responsibilities
- Develop and maintain Genesys Cloud solutions, focusing on data actions, data tables,and interaction flows.
- Implement and optimize routing strategies and skill definitions to enhance contact center efficiency.
- Write and modify scripts to support custom functionalities within Genesys Cloud.
- Generate performance reports and analyse data to provide insights for operational improvements.
- Collaborate with cross-functional teams in an Agile environment, contributing to sprint planning and review processes.
- Use Python for data manipulation, integration, or custom automation within Genesys applications.
- Conduct thorough testing, creating test cases, and managing them in Azure DevOps.
- Stay updated with Genesys Cloud updates and new features to leverage them in development.
- Occasionally assist with project management tasks or coordinate with project management teams.
Genesys Cloud Developer.
Duur: 03-03-2025 - 31-01-2026 met optie op verlenging.
Taal: English mandatory, Dutch Speaking: Advantageous for local communication and client interaction.
Standplaats: Utrecht.
ZZP: Niet toegestaan (not allowed).
Aanbieden kan tot: 25-02-2025 16.00.
Functie eisen
Must Have
- English Speaking: Proficient in both verbal and written communication.
- Genesys Cloud (Medior Level):
Data Actions: Ability to integrate and manipulate data within Genesys Cloud.
Data Tables: Experience in managing and utilizing data tables for dynamic content.
Flows: Skilled in designing and implementing complex interaction flows.
Routing and Skills: Knowledgeable in setting up routing strategies and managing skill-based routing.
Script: Proficient in scripting for Genesys Cloud functionalities. Performance/Reporting: Capable of creating insightful reports and monitoring
performance metrics.
- Python: Ability to understand, modify, and write Python code for integration and automation tasks.
- Agile/Scrum: Familiar with Agile methodologies and Scrum framework, adept at working in sprints and attending ceremonies like stand-ups, sprint planning, reviews, and
retrospectives.
- Contact Center Expertise: understanding of contact center operations, technologies, and best practices.
- Testing: Willingness and ability to perform testing, including creating test cases in Azure DevOps.
Nice to have
- Dutch Speaking: Advantageous for local communication and client interaction.
- Onsite: Preference for those available for occasional or regular office visits.
- Knowledge of Azure CI/CD Pipelines: Experience in setting up or working with Azure CI/CD for deployment automation.
- Azure DevOps Services: Familiarity with using Azure DevOps for project tracking, code repository, and collaboration tools.
- Project Management: Exposure to project management principles, beneficial for managing development projects or interfacing with project managers.
Qualifications
- At least 2-4 years of experience with Genesys Cloud or similar contact center platforms.
- Proven track record in a similar medior developer position.
- Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
Bedrijfsprofiel
Our client is a financial service provider for 7.1 million customers in 40 countries. Do you also know that we are working together for a better world? We do this in several ways. Recent years, we have undertaken the following:
• We find it important that everyone in the Netherlands has a financially healthy life. Within our products and services, we also provide an online housekeeping book, so that we help our customers and clients to get a better grip on their finances.
• We invest heavily in Dutch associations each year. We support around 1250 organizations in sports and culture that results in a second home for many people.
• Together with Vluchtelingenwerk Nederland we help 1500 refugees to find a suitable job.
• We find it important that everyone in the Netherlands has a financially healthy life. Within our products and services, we also provide an online housekeeping book, so that we help our customers and clients to get a better grip on their finances.
• We invest heavily in Dutch associations each year. We support around 1250 organizations in sports and culture that results in a second home for many people.
• Together with Vluchtelingenwerk Nederland we help 1500 refugees to find a suitable job.
Arbeidsvoorwaarden
Do you want this too?
Be the best version of yourself? We are happy to help you by focussing your development and investing in an environment in which you continue to learn. We give you the space to innovate and undertake. For example, we offer you plenty of growth opportunities and help you surpass your expectations and do the right things exceptionally well, so that you can grow as a professional.
- On top of that you can also count on us (based on a 36-hour working week):
- A thirteenth month and holiday money;
- An Employee Benefit Budget (10% of your monthly income). How you bet this budget is up to you. Consider buying extra holiday days or an additional deposit in your pension;
- Relatively high flexibility in working hours and location independent work, depending on the planning in the team;
- 100% reimbursement of commuting if you travel with ov! Anyway with car or motorbike?
Then choose a commuting fee;
- A pension scheme that you only contribute 5% to.
Let's get acquainted.
Are you him/her? The new colleague who wants to strengthen our clientas a Red Team Operator and to make the difference for yourself, our customers and society? We would like to receive your application on this vacancy in Utrecht.
Useful to know:
Even if you do not meet the profile of 100%, but you think the role can be perfectly fulfilled, we ask you to apply, we invest in your growth and development.
Responses are handled in accordance with vacancy management.
Felix de Bruin IT Recruiter is happy to answer questions about the application process via mail or applying to the according link.
Screening is part of the application process. We test on the basis of the screening procedures that apply within our client or if new employees are sufficiently reliable to carry out work at our client.
For this vacancy, an individual assessment and a test of your skills can be part of the application process.
Everyone is different, and precisely the differences in people help us to be an even better bank. That's why we are curious about who you.
Are you him/her? The new colleague who wants to strengthen our clientas a Red Team Operator and to make the difference for yourself, our customers and society? We would like to receive your application on this vacancy in Utrecht.
Useful to know:
Even if you do not meet the profile of 100%, but you think the role can be perfectly fulfilled, we ask you to apply, we invest in your growth and development.
Responses are handled in accordance with vacancy management.
Felix de Bruin IT Recruiter is happy to answer questions about the application process via mail or applying to the according link.
Screening is part of the application process. We test on the basis of the screening procedures that apply within our client or if new employees are sufficiently reliable to carry out work at our client.
For this vacancy, an individual assessment and a test of your skills can be part of the application process.
Everyone is different, and precisely the differences in people help us to be an even better bank. That's why we are curious about who you.
Locatie
Utrecht
Publicatiedatum
21.02.2025
Publicatie eindigt
26.02.2025
Contactpersoon
de Bruin
